JTECH Medical - Customer Portal

No software returns will be allowed after the seal on the software package is broken.

New hardware may only be returned for credit within 15 days of receipt. No cash refunds will be issued.

No returns of used or purchased demonstration inventory will be accepted.

HARDWARE ITEMS RETURNED FOR CREDIT WITHIN 15 DAYS WILL BE SUBJECT TO A 20% RESTOCKING FEE, PROVIDED THE ITEMS ARE IN NEW CONDITION AND IN THE ORIGINAL PACKAGING. IF ITEMS REQUIRE REFURBISHING OR REPAIR, THE COST OF SERVICE OR REPAIR WILL BE DEDUCTED FROM THE AMOUNT OF CREDIT. A RETURN MATERIAL AUTHORIZATION (RMA) NUMBER MUST BE OBTAINED FROM JTECH CUSTOMER SERVICE PRIOR TO RETURNING ANY MERCHANDISE. WHEN PHONING OR WRITING FOR AN AUTHORIZATION NUMBER TO RETURN MERCHANDISE, PLEASE PROVIDE THE CUSTOMER SERVICE DEPARTMENT WITH:

JTECH reserves the right to refuse or to return-collect any merchandise sent back without prior authorization from our Customer Service Department. Authorized returns must be shipped pre-paid to:

When returning merchandise, please include a copy of your original invoice or packing slip to ensure prompt issuing of credit.